"I just wanted to take a moment to thank you so much for the help I''ve received from your company, and more specifically for all the support I received from Rich Adams at your Beverly Hills office. My decision to consign with Heritage rather than your various competitors was drawn principally from my interactions with Rich. At every stage of our engagement, from initial inquiry to final bulk consignment, I benefitted as he handled my questions with tact, patience, and obvious kindness. Rich is clearly a strong thinker and knows his subject matter extremely well: he repeatedly took pains to provide me the education necessary to make sound decisions about whether (and how best) to consign with you. For this, I am extremely grateful...what a stellar representative he is of your (apparent) philosophy, integrity, and overall way of doing business. I could not have asked for a better person to work with. Many thanks to you all."