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Coin Collecting & Valuation
- Should I get my coins professionally graded, and if so when?
- Coin Related Question
- Interested in Consigning Coins
- Interested in Selling Coins
- How much are my Coins worth?
- Questions Regarding Trusts & Estates
- Questions Regarding Museum & Institutional Services
- Caring for Your Coins
- Formal Appraisal Service Question
My Account
- Change my personal information (e-mail address, e-mail preferences, physical address, etc.)?
- Technical problems with Website or Registration
- I am having problems signing in or accessing members only features.
- My Collection Question
- Forgot User Name or Password?
Payment and Delivery
Auctions and Bidding
- Bidding Tutorial
- Everything you need to know about consigning to an auction
- What is Heritage Live?
- Heritage Live! Frequently Asked Questions
- Questions About Online Auctions
- General Bidding Question
- I'm interested in a lot that did not sell in your last auction.
- Results of past auctions and my previous bids
- Why is there no description for an auction lot?
- Report an error/bug, description or lot correction
- Why is there no image with this lot?
- What is the Buyer's Premium?
- How can I be notified when an item I’m interested in comes up for auction?
- Get help setting up a Wantlist
- Why am I being outbid immediately?
- Terms and Conditions
- How do I sign up to receive printed catalogs?
Other
Below are some common answers to questions on the topic you selected:
If you still have questions, please complete the form below and we will get back to you with the answers you need, or call our customer service department at 1-800-872-6467.
I'm interested in a lot that did not sell in your last auction.
Post-Auction Buys
Lots that do not sell in any Heritage auction may still be purchased in our Post-Auction Buys for Direct Sale listings. These items are for direct sale at the amounts listed. We accept offers on these lots for 3 to 7 days after the auction closes.
Click on the lot you are interested in order to purchase it and go through the process as if it were a normal auction. The only difference is that each lot will have a fixed price, not a bid field. Enter your User ID and Password to indicate you want to purchase the lot, and then confirm the offer on the next page. There is no guarantee that your offer will be accepted by the consignor. You will be contacted about 24 to 48 hours after the Post Auction Buys offer period ends (which is normally 3 to 7 days after the auction closes) via e-mail to let you know which lots you have purchased. You will then be invoiced and your lots will be shipped as if you won them in the auction.
Lots that do not sell in any Heritage auction may still be purchased in our Post-Auction Buys for Direct Sale listings. These items are for direct sale at the amounts listed. We accept offers on these lots for 3 to 7 days after the auction closes.
Click on the lot you are interested in order to purchase it and go through the process as if it were a normal auction. The only difference is that each lot will have a fixed price, not a bid field. Enter your User ID and Password to indicate you want to purchase the lot, and then confirm the offer on the next page. There is no guarantee that your offer will be accepted by the consignor. You will be contacted about 24 to 48 hours after the Post Auction Buys offer period ends (which is normally 3 to 7 days after the auction closes) via e-mail to let you know which lots you have purchased. You will then be invoiced and your lots will be shipped as if you won them in the auction.
If you still have questions, please complete the form below and we will get back to you with the answers you need, or call our customer service department at 1-800-872-6467.
Contact Us
Contact us at 877-HERITAGE (437-4824) or Bid@HA.com
Dallas Office
Mailing Address:
3500 Maple Avenue, 17th Floor
Dallas, Texas 75219
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Local Phone: 214-528-3500
Fax: 214-409-1425
Hours:
Mon-Fri: 9:00 AM CT - 5:00 PM CT
Saturday: By Appointment
Mailing Address:
3500 Maple Avenue, 17th Floor
Dallas, Texas 75219
Click here for directions
Local Phone: 214-528-3500
Fax: 214-409-1425
Hours:
Mon-Fri: 9:00 AM CT - 5:00 PM CT
Saturday: By Appointment
Dallas Design District Showroom
Mailing Address:
1518 Slocum St
Dallas, Texas 75207
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Phone: 214-409-1444
Hours:
Mon-Fri: 9:00 AM CT - 5:00 PM CT
Mailing Address:
1518 Slocum St
Dallas, Texas 75207
Click here for directions
Phone: 214-409-1444
Hours:
Mon-Fri: 9:00 AM CT - 5:00 PM CT
New York Office
Mailing Address:
445 Park Ave. (near 57th Street)
New York, NY 10022
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Phone: 212-486-3500
Fax: 212-486-3527
Hours:
Mon-Fri: 10:00 AM ET - 6:00 PM ET
Mailing Address:
445 Park Ave. (near 57th Street)
New York, NY 10022
Click here for directions
Phone: 212-486-3500
Fax: 212-486-3527
Hours:
Mon-Fri: 10:00 AM ET - 6:00 PM ET
Beverly Hills Office
Mailing Address:
9478 West Olympic, First Floor
Beverly Hills, CA 90212
Click here for directions
Local Phone: 310-492-8600
Fax: 310-492-8602
Hours:
Mon-Fri: 9:00 AM PT - 5:00 PM PT
Saturday: By Appointment
Mailing Address:
9478 West Olympic, First Floor
Beverly Hills, CA 90212
Click here for directions
Local Phone: 310-492-8600
Fax: 310-492-8602
Hours:
Mon-Fri: 9:00 AM PT - 5:00 PM PT
Saturday: By Appointment
Chicago Office
Mailing Address:
215 West Ohio Street
Suite 1W
Chicago, Illinois 60654
Click here for directions
Local Phone: 312-260-7200
Hours:
Mon-Fri: 10:00 AM - 5:00 PM CST
Mailing Address:
215 West Ohio Street
Suite 1W
Chicago, Illinois 60654
Click here for directions
Local Phone: 312-260-7200
Hours:
Mon-Fri: 10:00 AM - 5:00 PM CST
San Francisco Office
Mailing Address:
603 Battery Street
San Francisco, CA 94111
(on the corner of Jackson and Battery)
Click here for directions
Local Phone: 415-777-4867
Hours:
Mon-Fri: 9:00 AM PT - 5:00 PM PT
Saturday: By Appointment
Mailing Address:
603 Battery Street
San Francisco, CA 94111
(on the corner of Jackson and Battery)
Click here for directions
Local Phone: 415-777-4867
Hours:
Mon-Fri: 9:00 AM PT - 5:00 PM PT
Saturday: By Appointment
Florida Office
Mailing Address:
250 Royal Palm Way, Ste. 306
Palm Beach, FL 33480
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Local Phone: 877-HERITAGE (437-4824)
Hours:
By Appointment Only
Mailing Address:
250 Royal Palm Way, Ste. 306
Palm Beach, FL 33480
Click here for directions
Local Phone: 877-HERITAGE (437-4824)
Hours:
By Appointment Only
Hong Kong Office
Mailing Address:
Unit 1105, 11/F, Tower 1 Lippo Centre, No. 89 Queensway
Hong Kong
Click here for directions
Local Phone: +852-21551698
Fax: +852-21552296
Hours:
9:30 AM - 6:00 PM
Mailing Address:
Unit 1105, 11/F, Tower 1 Lippo Centre, No. 89 Queensway
Hong Kong
Click here for directions
Local Phone: +852-21551698
Fax: +852-21552296
Hours:
9:30 AM - 6:00 PM
Europe Office
Mailing Address:
Energieweg 7
3401 MD IJsselstein
Nederland
Click here for directions
Local Phone: +31-(0)30-6063944
Fax: +31-(0)30-6019895
Hours:
Mon-Fri: 9:00 AM - 5:00 PM
Mailing Address:
Energieweg 7
3401 MD IJsselstein
Nederland
Click here for directions
Local Phone: +31-(0)30-6063944
Fax: +31-(0)30-6019895
Hours:
Mon-Fri: 9:00 AM - 5:00 PM
London Office
Mailing Address:
6 Shepherd Street
London, Mayfair W1J 7JE
United Kingdom
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Local Phone: +44 (0)207 493 0498
Email: UK@HA.com
Hours:
Mon-Fri: 11:00 AM - 6:30 PM GMT
Mailing Address:
6 Shepherd Street
London, Mayfair W1J 7JE
United Kingdom
Click here for directions
Local Phone: +44 (0)207 493 0498
Email: UK@HA.com
Hours:
Mon-Fri: 11:00 AM - 6:30 PM GMT