Contact Us
Most Requested
- Interested in Selling Coins
- US and World Coin Related Question
- When will I receive my winnings/purchases?
- What are my fees, shipping, and handling charges?
- Contact a Specialist
- Questions Regarding Trusts & Estates
US and World Coin Collecting & Valuation
- Should I get my coins professionally graded, and if so when?
- US and World Coin Related Question
- Interested in Consigning Coins
- First time Consignor? Learn more about the process.
- Interested in Selling Coins
- How much are my Coins worth?
- Questions Regarding Trusts & Estates
- Questions Regarding Museum & Institutional Services
- Caring for Your Coins
- Formal Appraisal Service Question
My Account
- Change my personal information (e-mail address, e-mail preferences, physical address, etc.)?
- Technical problems with Website or Registration
- I am having problems signing in or accessing members only features.
- MyCollection® Question
- Forgot User Name or Password?
Payment and Delivery
- When will my invoice be posted to the website?
- When is my invoice payment due?
- Does Heritage have a payment plan?
- What are my fees, shipping, and handling charges?
- When will I receive my winnings/purchases?
- Do I have to pay sales tax?
- What are your payment options?
- Why didn't I receive an invoice in the mail?
- Can I pay using PayPal? I noticed I can login via my PayPal Account.
- Can I pay my invoice with cryptocurrency?
- Why did you not auto charge my credit card?
- Why do you charge a 2.9% credit card fee?
- Can you pay me in Bitcoin for the items I sold through Heritage?
Auctions and Bidding
- Bidding Tutorial
- Everything you need to know about consigning to an auction
- What is Heritage Live?
- Heritage Live! Frequently Asked Questions
- Questions About Online Auctions
- General Bidding Question
- I'm interested in a lot that did not sell in your last auction.
- Results of past auctions and my previous bids
- Why is there no description for an auction lot?
- Report an error/bug, description or lot correction
- Why is there no image with this lot?
- What is the Buyer's Premium?
- How can I be notified when an item I’m interested in comes up for auction?
- Get help setting up a Wantlist
- Why am I being outbid immediately?
- Terms and Conditions
- How do I sign up to receive printed catalogs?
Other
Below are some common answers to questions on the topic you selected:
If you still have questions, please complete the form below and we will get back to you with the answers you need, or call our customer service department at 1-800-872-6467.
General Bidding Question
I raised my maximum bid and the current bid increased. How did that happen?
In most cases you cannot outbid yourself. However, there are two exceptions.
I was outbid by less than a full increment. What happened?
It is entirely possible for someone to lose a lot in Internet bidding by less than a full bid increment. What happens is that the winning bidder will independently bid a small amount higher than the underbidder. Since a bidder is only required to bid at least the amount of the next highest increment, and since no one knows what anyone's maximum bid is other than their own, the current bid will rise possibly from well below the maximum bid to the lesser of the actual maximum made by the new high bidder and one increment above what the underbidder has bid.
In other words, if your maximum bid is $800 and the current bid is $310, a new bidder would be entitled to bid any amount of $320 or higher because the next increment above the current bid is $320. If the new bidder bids any amount above your maximum bid, he would then become the high bidder on the lot.
In most cases you cannot outbid yourself. However, there are two exceptions.
- If you are tied with another bidder but are currently the high bidder because you placed the bid first, then if you place another bid to raise your maximum, the bid will increase automatically to protect itself against the tie bid.
- If your current high bid is between bid increments and you place another bid, your bid will increase to the next round increment. For example, if you are high bidder at $101 and you increase your maximum bid, your bid would round up to $105. If your high bid is $100 rather than $101, the amount will not change (unless of course you are tied with another bidder).
I was outbid by less than a full increment. What happened?
It is entirely possible for someone to lose a lot in Internet bidding by less than a full bid increment. What happens is that the winning bidder will independently bid a small amount higher than the underbidder. Since a bidder is only required to bid at least the amount of the next highest increment, and since no one knows what anyone's maximum bid is other than their own, the current bid will rise possibly from well below the maximum bid to the lesser of the actual maximum made by the new high bidder and one increment above what the underbidder has bid.
In other words, if your maximum bid is $800 and the current bid is $310, a new bidder would be entitled to bid any amount of $320 or higher because the next increment above the current bid is $320. If the new bidder bids any amount above your maximum bid, he would then become the high bidder on the lot.
If you still have questions, please complete the form below and we will get back to you with the answers you need, or call our customer service department at 1-800-872-6467.
Comment/Question:
Personal Information:
E-mail Alerts:
By submitting this form, you consent to the use of your personal information as described in the
Privacy Policy including
being contacted via email and phone (if provided).
Contact Us
Contact us at 877-HERITAGE (437-4824) or Bid@HA.com
Media Inquiries: Media@ha.com (Please, do not send appraisal requests to Media.)
World Headquarters in Dallas, TX
Mailing Address:
PO Box 619999
Dallas, TX 75261-6199
Street Address:
2801 W. Airport Freeway
Dallas, Texas 75261-4127
(Northwest corner of W. Airport Freeway & Valley View Lane)
Click here for directions
Local Phone: 214-528-3500
Fax: 214-409-1425
Hours:
Mon-Fri: 9:00 AM CT - 5:00 PM CT
Saturday: By Appointment
Mailing Address:
PO Box 619999
Dallas, TX 75261-6199
Street Address:
2801 W. Airport Freeway
Dallas, Texas 75261-4127
(Northwest corner of W. Airport Freeway & Valley View Lane)
Click here for directions
Local Phone: 214-528-3500
Fax: 214-409-1425
Hours:
Mon-Fri: 9:00 AM CT - 5:00 PM CT
Saturday: By Appointment
Beverly Hills Office
Mailing Address:
9478 West Olympic, First Floor
Beverly Hills, CA 90212
Click here for directions
Local Phone: 310-492-8600
Fax: 310-492-8602
Hours:
Mon-Fri: 9:00 AM PT - 5:00 PM PT
Saturday: By Appointment
Mailing Address:
9478 West Olympic, First Floor
Beverly Hills, CA 90212
Click here for directions
Local Phone: 310-492-8600
Fax: 310-492-8602
Hours:
Mon-Fri: 9:00 AM PT - 5:00 PM PT
Saturday: By Appointment
Chicago Office
Mailing Address:
222 West Hubbard Street
Chicago, Illinois 60654
Click here for directions
Local Phone: 312-260-7200
Hours:
Mon-Fri: 10:00 AM - 5:00 PM CST
Mailing Address:
222 West Hubbard Street
Chicago, Illinois 60654
Click here for directions
Local Phone: 312-260-7200
Hours:
Mon-Fri: 10:00 AM - 5:00 PM CST
New York City Office
Mailing Address:
445 Park Ave. (at 56th Street)
New York, NY 10022
Click here for directions
Phone: 212-486-3500
Fax: 212-486-3527
Hours:
Mon-Fri: 9:00 AM ET - 5:00 PM ET
Mailing Address:
445 Park Ave. (at 56th Street)
New York, NY 10022
Click here for directions
Phone: 212-486-3500
Fax: 212-486-3527
Hours:
Mon-Fri: 9:00 AM ET - 5:00 PM ET
Palm Beach Office
Mailing Address:
548 S. Quadrille Blvd.
West Palm Beach, FL 33401
Click here for directions
Local Phone: 877-HERITAGE (437-4824)
Hours:
By Appointment Only
Mailing Address:
548 S. Quadrille Blvd.
West Palm Beach, FL 33401
Click here for directions
Local Phone: 877-HERITAGE (437-4824)
Hours:
By Appointment Only
International Offices
Belgium Office
Mailing Address:
Leuvensesteenweg 509, 1930
Zaventem
Belgium
Click here for directions
Local Phone: +32-(0)2-2040140
Email: info@ha-europe.be
Hours:
9:00 AM - 5:00 PM
Mailing Address:
Leuvensesteenweg 509, 1930
Zaventem
Belgium
Click here for directions
Local Phone: +32-(0)2-2040140
Email: info@ha-europe.be
Hours:
9:00 AM - 5:00 PM
Europe Office
Mailing Address:
Energieweg 7
3401 MD IJsselstein
Nederland
Click here for directions
Local Phone: +31-(0)30-6063944
Fax: +31-(0)30-6019895
Hours:
Mon-Fri: 9:00 AM - 5:00 PM
Mailing Address:
Energieweg 7
3401 MD IJsselstein
Nederland
Click here for directions
Local Phone: +31-(0)30-6063944
Fax: +31-(0)30-6019895
Hours:
Mon-Fri: 9:00 AM - 5:00 PM
Hong Kong Office
Mailing Address:
Unit 802, 8/F Tower Two, Lippo Centre,
89 Queensway Road, Admiralty, Hong Kong
Click here for directions
Local Phone: +852-21551698
Fax: +852-21552296
Hours:
9:30 AM - 6:00 PM
Mailing Address:
Unit 802, 8/F Tower Two, Lippo Centre,
89 Queensway Road, Admiralty, Hong Kong
Click here for directions
Local Phone: +852-21551698
Fax: +852-21552296
Hours:
9:30 AM - 6:00 PM
London Office
Mailing Address:
10 Hanover Street
London, Mayfair, W1S 1YQ, UK
United Kingdom
Click here for directions
Local Phone: +44 (0)207 493 0498
Email: UK@HA.com
Hours:
Mon-Fri: 11:00 AM - 6:00 PM GMT
Mailing Address:
10 Hanover Street
London, Mayfair, W1S 1YQ, UK
United Kingdom
Click here for directions
Local Phone: +44 (0)207 493 0498
Email: UK@HA.com
Hours:
Mon-Fri: 11:00 AM - 6:00 PM GMT
Munich Office
Mailing Address:
Türkenstrasse 80
80799 München
Click here for directions
Tel: +49 (0) 89/37 03 7617
Hours:
9:00 AM - 6:00 PM
Mailing Address:
Türkenstrasse 80
80799 München
Click here for directions
Tel: +49 (0) 89/37 03 7617
Hours:
9:00 AM - 6:00 PM
Tokyo Office
Mailing Address:
Heritage Auctions Japan K.K.
Toranomon Hills Mori Tower 6F
1-23-1 Toranomon, Minato-ku
Tokyo 105-6306 Japan
Click here for directions
Tel: +81 3-6257-1131
Fax: +81 3-6257-1132
Email: Japan@HA.com
〒105-6306 東京都港区虎ノ門1-23-1 虎ノ門ヒルズ森タワー6階
Tel: 03-6257-1131
Fax: 03-6257-1132
Hours:
Mon-Fri:
10:00 AM - 5:00 PM and by appointment only
Mailing Address:
Heritage Auctions Japan K.K.
Toranomon Hills Mori Tower 6F
1-23-1 Toranomon, Minato-ku
Tokyo 105-6306 Japan
Click here for directions
Tel: +81 3-6257-1131
Fax: +81 3-6257-1132
Email: Japan@HA.com
〒105-6306 東京都港区虎ノ門1-23-1 虎ノ門ヒルズ森タワー6階
Tel: 03-6257-1131
Fax: 03-6257-1132
Hours:
Mon-Fri:
10:00 AM - 5:00 PM and by appointment only